Petland Reviews 2024 – All You Need to Know, Page 2 | ComplaintsBoard (2024)

November and December 2009 I was looking at buying a female Cavalier King Charles Spaniel from the Georgetown, Texas Petland store.I came in about three times to look at the females available. I had my eye on one tri-colored female which had a round blush mark on her face. In fact, they may still have on file a bid I put in for her for $1, 100 in December 2009. It was rejected because the puppy was still on sale for $1, 600. In January 2010 my husband proposed to me. We decided that it was not a good time to buy a puppy due to planning a wedding. After getting married in June 2010 I moved to Austin. I lived 45 minutes away from the Georgetown store. I returned for the first time since December 2009 in January of 2011. We were living in a house and were wanting to start looking at puppies again. This time I went by myself. We then decided that we were going to build a house. So we moved into an apartment while we made plans for our new home. We only have 7 months left on our apartment lease. We don't want to pay a pet deposit, but we will if we find the right Cavalier. Well, on March 12, 2011 we looked at a tri-color Cavalier and fell in love. My husband had the cash in his pocket to buy the puppy. We discussed the price and and the plan for the puppy with a sale's representative. Once again, we were willing to buy what seemed to be the perfect puppy, but we didn't. We didn't because the very next day I was heading out of state to visit my mom. She was undergoing a surgery due to breast cancer. My sister flew in from Berlin, Germany for the operation. We didn't think it was wise to purchase a puppy at that point because I would be in the hospital all day long for a week and my husband would be at work from 7:00 a.m. - 6:00 p.m. We decided to come back after I returned from out of state and see if the price had decreased on the puppy that we were interested in. Well, that's when things got interesting. I came in to look at the Cavalier, but the puppy had been sold. Instead, I decided to look at a male Blenheim Cavalier. I was watching a friend's daughter at the time and brought her in the store with me. I played with the puppy for about five minutes in the pin. Please understand, I don't make large purchases. My husband does, but he sends me to check it out first. Two weeks ago, the day before my trip out of state, he told me to go look at a Lexus. We've been looking at those for over a year now. I looked at it and liked it. Since I liked it, he checked it out and he bought it for me. I looked at an IPad for over a year. I looked at the IPad 2, liked it, and he bought one for me. You see, we are business owners. We have business minds. We don't rush expensive decisions. So no, I didn't not plan to buy this puppy today, but that certainly does not mean that my husband wouldn't have bought him tomorrow when he was off from work. I asked the lady if we could see one more puppy and she said, "No, we only allow one puppy to be seen each visit." All I could say was, "Oh, ok." She said, "But if you want to see other puppies, you can see the two schnauzers that are out running around right now." (These puppies were not in pins, but just running around loose in the store.) I didn't want to see the schnauzers. I was not interested in seeing the schnauzers. I don't ever want to buy a schnauzer, and I didn't look at the schnauzers. On the way out of the store, my friend's 12 year old, VERY well behaved, little girl wanted to see the hermit crabs and the bunnies, so we looked. The older sale's lady followed us and stood over our shoulders as if we were pestering the store. fI said, "Come on Macy, let's go. We are obviously bothering this woman." To that she screamed, "BYE BYE!" in a loud, condescending voice. I walked out of the store, but decided to come back and speak to a manager. Unfortunately the two women both claimed to be managers. I explained, "I almost purchased a dog from you two weeks ago." The older woman interrupted me, "I don't believe that at all." I said, "Excuse me? I did almost purchase a dog from you." She said, "I don't believe that. You've been coming in our store for over a year now and you are disrespecting our time. All you want to do is waste our time and just play around. You have no intentions of purchasing a puppy." I told her, "I had every intention to buy a puppy from you. My husband and I have been wanting to purchase from Petland for a while, but now I will never do business with you." She said to the other lady, "Call security. This lady is wasting our time." I said, "I have a right to file a complaint to management." The younger sales lady said, "You're on private property. Leave now." I said, "I'll leave, but you are discriminating against me and you'll be hearing from me." The younger lady replied, "Go ahead and waste your time and your money." Now, I feel that I did nothing wrong and that I handled this situation in a very mature fashion. I have worked almost 10 years in retail, and I have never ever treated a customer like that. I was discriminated against strongly in this store. I did not explain in detail the situation of why we did not purchase the puppy two weeks ago to the ladies, because I felt like that was none of their concern. That was a private matter, as is the reason why we didn't purchase a puppy in 2009. Both of these reasons were very understandable though. I strongly urge you to review the store surveillance recording of our visit in the store and the conversation I had with the ladies. I understand there may not be audio on the recordings, but you will be able to clearly see that we were very calm customers and I spoke to them in a very respectful manor. You will clearly see the body language and facial expressions. I am not a teenage kid vandalizing property. I have never felt so disrespected and so insulted in my life. I am not only insulted that I was treated with such disdain, but that a little girl witnessed such rude and discriminatory actions from an adult. I'm keeping a copy of this email and I am prepared to make further necessary actions in order to justify this matter. I feel that discrimination against customers for any reason, especially when to make the decision to purchase a puppy, is completely out of line and unprofessional. I would greatly appreciate a prompt response to my complaint. If no response is given, I will assume that I will need to take the next necessary steps by speaking with the Better Business Bureau and other entities in the Georgetown and Austin area.

A better reason NOT to shop at Petland... they sell puppies from puppy mills. When you buy a dog at Petland or any other puppy store, you are supporting animal cruelty. Please google Petland and puppy mills before walking in this store. I'll bet what you find will change your mind about wanting to buy a puppy in a pet store.