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The latest reports from users having issues in Bristol come from postal codes BS3, BS1, BS6, BS2 and BS9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
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What isn't working?
Please let us know what issue you are experiencing with Virgin Media:
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In the last three months, how would you rate Virgin Media?
2.06 out of 5 92,850 ratings
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Problems in the last 24 hours in Bristol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bristol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
Internet (57%)
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Wi-fi (14%)
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Total Blackout (12%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Bristol, England
The most recent Virgin Media outage reports came from the following cities:Bristol, Bath, Clevedon, Nailsea and Long Ashton.
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| City | Problem Type | Report Time |
|---|---|---|
 Bristol | Internet | |
| Bristol | Internet | |
| Bristol | Internet | |
| Bath | TV | |
| Bath | TV | |
| Bristol | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Virgin Media Issues Reports Near Bristol, England
Latest outage, problems and issue reports in Bristol and nearby locations:
- Natalie Timmons (@metallicnat) reported fromBristol, England
@virginmedia can’t believe I’m having to complain again about your services in my area - yet again my broadband is down! This happens so often it is a joke! Pay for the fastest connection and get nothing #robbed #virginmedia #broadband #bristol
- Milan Desai (@milandesai47) reported fromBristol, England
@virginmedia Yeah that doesn't work
- Chris Hines (@CherishSin) reported fromBristol, England
@virginmedia It was both, the issue resolved itself some time in the early hours of this morning. It would be marvelous if Virgin Media's status page actually reflected the status!
- Becky Bullingham (@BeckyBullingham) reported fromBristol, England
@virginmedia I am tearing my hair out with your customer service and awful WiFi. I have tried and tried to get it resolved via customer services but to no avail. Last night I was again promised a call back to resolve the issue and again no call back was received. Please sort this
- Chris Rose (@chrisandobe) reported fromKingswood, England
@virginmedia Ok, I hope roaming charges won't be back. When I get the chance to go abroad it's good to know I can use Google maps, call home and get help if I need something without the worry of expensive charges.
- Natalie Timmons (@metallicnat) reported fromBristol, England
@virginmedia We have resolved it by turning the whole lot off and then on again and that seems to have fixed the issue #ClassicTechSupportAdvice
- Chris Hines (@CherishSin) reported fromBristol, England
@virginmedia Yes the issue is resolved. My connection returned to over 100mbps.
- JakeNicholas (@JakeNicholas04) reported fromKeynsham, England
@virginmedia fix your internet
- Janet Adams (@JanetAdamsBtl) reported fromBristol, England
@virginmedia I was in on line chat about issue with TV - while I was checking cables as asked the chat cut off - now showing chat unavailable.
- DAVE MILLARD (@millarddvd) reported fromBristol, England
@virginmedia so will we get an apology or comp for not being able to use the phone for anything for hours. Chester to Bristol today. And no updates. Truly woeful service.
- JakeNicholas (@JakeNicholas04) reported fromKeynsham, England
@virginmedia lag and poor internet connection
- Laurence (@An_SEP_Field) reported fromAvonmouth, England
@virginmedia aaarrrggghhh!!!! No phone service!!!!
- Matt Sudol (@MattSudol) reported fromBristol, England
@virginmedia well over a hour on this call now and still no further getting the problem YOU! created resolves
- Chris Hines (@CherishSin) reported fromKingswood, England
@virginmedia my connection is intolerably slow, around 1mbps, but the test on your website says there are no faults. Video is awful.
- Matt Sudol (@MattSudol) reported fromBristol, England
@virginmedia currently been on hold for 40 minutes trying to resolve a problem that you created, this is not customer service!
- Dave Griffiths (@griffdh) reported fromClevedon, England
@sarahmiles82 @virginmedia Agreed. Never had a problem with them before. But when we moved last October the problems started, u just couldn't make it up. U can't ring them as they don't understand what tour telling them and they don't respond to their own online complaints system. #*****
- Billy Lady of Dunans (@McBillyuk) reported fromBristol, England
@virginmedia @maclean132 Mobile down can't even call 999 on mine!@
- Amy Atkinson (@AmyFilton) reported fromFilton, England
Virgin media package price for new customers £39Price for me as a loyal customer of 11 years £64Absolutely disgusting, sort it out @virginmedia
- Tom (@crackleholler) reported fromBristol, England
@BethMotherwell @virginmedia I’d recommend the latter. If this is the case when you’re a prospective customer, think of when they’ve already got your money and you’re in contract.
- David Rankin (@mrdrankin) reported fromKingswood, England
I'd like to thank @virginmedia. The fact that your new VO service is absolutely shocking, not user friendly and painfully slow, has luckily stopped me spending the £12.99 that my wife wanted to spend on "The Star is Born" PHEW!!!!!! Every cloud and all that.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
- Simon Taylor (@SJTaylorrh42ld) reported
@virginmedia Thank you ZR. I had to drop off after 2 hours (kids bathtime).Our internet keeps cutting out. Been happening for months but today it happened as my wife was tutoring and she couldn't get back on "unstable connection" .She is freelance and feedback was far from good
- Joseph Robertson (@yusefayourself) reported
@virginmedia I’ve had a BT router installed which works fantastically but Virgin are insisting on a £100 fee to release us from the contract. I’m furious as I had been offered a refund for the interrupted service which never arrive, I’m furious with how customer service spoke to me
- DÃŽŽ™ 💮 (@DAZGUETTA) reported
@virginmedia please sort your internet net out because its absolutely dog **** I’d becoming a joke now
- Simon Taylor (@SJTaylorrh42ld) reported
@sophiagermanou @Sharpy_G @virginmedia At least I now know it wasn't personal. Dont know what to say, i have rarely seen such a company operating like this. On a plus side - they are consistent with their customer service.
- Mandi (@amanda_wade) reported
@virginmedia No I haven’t.. my convection problems are unresolved.. I’m looking into changing my broadband this is such a bad service I understand your under staffed all companies are but 3 hours on hold
- Rachel Fortnum-Adams (@rachelfortnum) reported
@mouthwaite @virginmedia I am so fed up with Virgin media too, been a customer for 22 years and they don’t care, I’m just a number. The cable box is right outside my house yet my WiFi drops more times in a day than I could count on two hands! The worst service from any supplier ever
- Sean Womack (@seaneyboy999) reported
@virginmedia I am very angry. I booked a technician to fix my mums telephone line between 4 & 7pm tonight. No one turned up and no communications. MY MUM HAS NOT BEEN ABLE TO RECEIVE TELEPHONE CALLS
- Martin McDonald 💙 (@nettymartin) reported
@virginmedia How long does it take for a message sent through the message service on the app to get a response? Sent a message 24 hours ago and nothing back
- RHR-ACEUK (@oOAC3UKOo) reported
@virginmedia I pay for 1GIG and I’m getting 84.92 it’s been like this for the pass 2 month and when I call all you say is reset the hub.. it fixes the issues for about 2 days then boom it’s back down again
- 🤍 (@sazisannoyed) reported
VIRGIN MEDIA Y U DO ME LIKE THIS????? UR TELLING ME I WAITED OVER AN HOUR FOR U TO HANG UP ON ME AND TELL ME TO CALL AT 8 2MORO, I COULD’VE USED THIS TIME TO STUDY IM GONNA CRY 😭
